Administrative Assistant and Hospitality Certification
The Administrative Assistant and Hospitality Certification Course provides comprehensive training in the administrative, customer service, and professional skills required in today's office and hospitality environments. Students develop competency in office procedures, front desk operations, business communications, customer relations, and workplace professionalism. The curriculum includes training in Microsoft Office applications, spreadsheet management, Internet research, data entry, records management, appointment scheduling, and office technology systems.
Participants gain practical experience in professional telephone etiquette, client service, sales techniques, problem-solving, and effective communication. Students will possess the knowledge, technical skills, and professional competencies needed for administrative support, receptionist, front desk, customer service, hospitality, and business office positions.
Course•By Dr. Mary AI Christian
